TriplePlay Support

All TriplePlay software can be accessed by logging into your account here. If you do not have an account you can create one. Once logged into your account you will be able to download all software available to you as well as any product keys.

For detailed instructions on how to install these 3rd-party applications, please see the links below:

Installation Guide for SynthMaster One

Installation Guide for Native Instruments Komplete Start

All TriplePlay software can be accessed by logging into your account here. If you do not have an account you can create one. Once logged into your account you will be able to download all software available for your product as well as any product keys on the TriplePlay Software page.

If you are a TriplePlay Connect customer and didn’t receive a registration card you can use your serial number in place of it.

All TriplePlay software can be accessed by logging into your account here. If you do not have an account you can create one. Once logged into your account you will be able to download all software available to you as well as any product keys.

For detailed instructions on how to install these 3rd-party applications, please see the links below:

Installation Guide for SynthMaster One

Installation Guide for Native Instruments Komplete Start

Yes! TriplePlay uses a hexaphonic pickup to detect each string individually. This allows detection of multiple strings at once, including individual string bends. Playing chords is easy and TriplePlay takes it further with it’s Monitor Hand Position technology, allowing you to play chords without any pitch errors or additional latency.

The individual 3rd party developers of the software listed below have discontinued support of these products for TriplePlay:

• East West MIDI Guitar Libraries and Teaser Pack
• IK Multimedia SampleTank XT 2.5
• IK Multimedia SampleTank 3
• Native Instruments Komplete Elements
• Kontakt 5 Player
• Presonus Progression
• Presonus Studio One

The TriplePlay Software for Mac and Windows supports 3rd party plugins, but often those plugins can be updated, replaced, or discontinued. We do not have any control over 3rd party discontinued software plugins and are unable to provide updated activation codes for 3rd party discontinued software. If you are having an issue with a 3rd party plugin, please direct your support needs to the company or distributor of that software plugin.

WARNING: If you are trying to activate East West MIDI Guitar Libraries and Teaser Pack, IK Multimedia SampleTank, Native Instruments Complete Elements, Progression, or Studio One after January 2019, the activations will not work.

For further questions, please contact support.

The East West MIDI Guitar Libraries and Teaser Pack are no longer available. The original Play Software from East West has been discontinued and replaced with Opus. We are working with East West to ensure that the new Opus software will work well with the TriplePlay Controllers, but the TriplePlay software and TriplePlay libraries will not work with Opus at this time.

Please check out the other libraries that are available for free including the Native Instruments Komplete Start.

See TriplePlay Software

Absolutely. TriplePlay controllers work very much like a regular MIDI keyboard, and sends MIDI notes to whatever device it is connected to that can receive MIDI. That MIDI can be captured in any DAW and saved for future use in other DAW’s or Notation tools. TriplePlay can even connect directly to Guitar Pro and send MIDI to create tablature.

Yes, TriplePlay is compatible with FL Studios.

Yes. TriplePlay controllers work just like regular MIDI keyboard controllers with any DAW.

Yes. TriplePlay controllers work very much like a regular MIDI keyboard, and sends MIDI notes to whatever device it is connected to that can receive MIDI, which also includes synths and other apps such as Garageband on iPads and iPhones.

Unfortunately, no. The original legacy set of sounds was provided under a license that has since expired and is no longer available from those 3rd party providers. With that said, TriplePlay comes with a full featured version of SynthMasterOne with over 1,000 presets. In addition to that, there are a number of other plugins that are available to download for free that we have created patch libraries for in the TriplePlay Host software.

Absolutely. TriplePlay controllers work very much like a regular MIDI keyboard, and sends MIDI notes to whatever device it is connected to that can receive MIDI, which also includes 3rd party VST’s.

Yes. TriplePlay controllers work very much like a regular MIDI keyboard, and sends MIDI notes to whatever device it is connected to that can receive MIDI, which also includes Logic Pro.

Yes, but a USB to 5-Din interface is required. The best solution for sending MIDI from a TriplePlay controller to a hardware synth is the TriplePlay FC-1, a MIDI foot controller compatible with all TriplePlay controllers.

Other MIDI interfaces, such as the Kenton MIDI USB Host interface also work well with TriplePlay.

Yes, all TriplePlay controllers work with computer programs that use MIDI. TriplePlay Connect includes a USB cable and a Lightning cable for connecting to a PC, Mac, or iPad.

TriplePlay controllers are equipped with a hexaphonic pickup that detects the notes of each individual string on a guitar. Along with Fishman’s proprietary pitch detection technology, this makes TriplePlay controllers the most accurate MIDI guitar controllers on the planet.

Typically iPads and Android tablets add 1-2 milliseconds of latency to the overall latency, a variation between 16ms (high string) and 23ms (low string).

Yes, you can program drums with TriplePlay MIDI Controller

Palm muting on a guitar with TriplePlay will affect the MIDI velocity CC’s, but outside of MIDI velocity the TriplePlay can not send custom MIDI CC’s when detecting palm mutes…at this time.

TriplePlay controllers provide a bracket for the majority of arch top guitars that use a tune-o-matic style bridge. The bracket may also work with a tone wood arch top bridge, but depending upon the manufacturer of the bridge, may require adjustment for correct intonation.

TriplePlay uses a magnetic hexaphonic pickup, which requires metal strings to detect the pitch. There are some people who have used a preamp with individual piezo pickups on each string of a nylon guitar, and replaced the hexaphonic pickup on a TriplePlay controller. While a number of results have been successful, Fishman does not recommend modifying the controller in any way, and doing so would void any warranty or ability for future repairs by Fishman.

While we have taken great strides to provide a universal pickup that will fit any 6-string guitar, there are unfortunately a few guitars that do not provide enough space for the hexaphonic pickup. If this has happened to you, we recommend trying it on a different guitar, or contacting Fishman support.

Yes. One uses a wire, and one is wireless. TriplePlay Express and TriplePlay Connect use a USB cable to connect to devices such as a computer, MIDI interface, or keyboard. TriplePlay Wireless uses a USB radio dongle that connects to devices the same way as a USB cable.
Other differences – TriplePlay Express and Connect have 2 buttons and a volume control. TriplePlay Wireless has 4 buttons, volume control, and a switch that controls the audio input of the guitar channel in the TriplePlay Host application.

The best solution for sending MIDI from a TriplePlay controller to a hardware synth is the TriplePlay FC-1, a MIDI foot controller that any TriplePlay controller can connect to and send MIDI Din to a hardware synth. There are other MIDI interfaces, such as the Kenton MIDI USB Host interface, that allow for plugging a USB cable and sending MIDI Din to a hardware synth. The M- Audio Uno will not work as it has a USB-A jack meant for plugging and hardware MIDI synth into a computer.

TriplePlay controllers are specifically designed to work on 6-string steel stringed electric and most acoustic guitars. They have been used on other stringed instruments, but Fishman does not guarantee specific results if used outside it’s intended medium.

No, this is not true. TriplePlay controllers will send MIDI notes to play sounds on ANY computer, tablet, or mobile device. The TriplePlay Connect iOS app is a program designed to be used with TriplePlay controllers, and is only available for iPads.

The short answer is that there is no difference between the tracking of the Wireless and Express or Connect controllers.

But, since the original release of the TriplePlay Wireless controller, Fishman has made significant improvements to the tracking of all TriplePlay controllers with a number of firmware updates to the controller, which are automatically installed when new software releases occur. These firmware updates have included features such as ‘Monitor Hand Position’ and tuning optimization for each string to provide the most accurate tracking of any MIDI guitar controller.

To get the most accurate pitch detection, it is recommended to tune your guitar to the desired tuning, then match the TriplePlay Open String tuning to the guitar tuning TriplePlay controllers have a Transpose function that will transpose all notes a set number of semitones or octaves.
To detune MIDI notes from specific string, set the controller to Mono Mode, then transpose the MIDI instruments on the related MIDI channels, 1-6 for each string. This is for more advanced MIDI users.

Yes. The TriplePlay Host software provides the ability to split the fretboard by up to 4 different quadrants on the fretboard. There are ways to send specific strings to specific synths using Mono Mode (MultiChannel Mode).

Yes. Absolutely. TriplePlay controllers work just like a regular MIDI keyboard, and sends MIDI notes to whatever device it is connected to that can receive MIDI, including Windows.

Yes. In addition, Fishman also provides a patch library in the TriplePlay Host app for people who have installed Komplete Start, which a is a free set of plugins from Native Instruments.

TriplePlay Latency Benchmarks
Fishman has put together a number of tests to show the different points of latency throughout the signal chain. The results of the tests are shown below.

Test results are determined by the following:

Pitch Detection latency: latency of the TriplePlay controller from pitch detection to MIDI output
Variation between 7ms (high notes) and 14ms (for low notes)

Hardware Synth latency: varies between 1-4ms